We process orders within 24/48 hours of purchase, the package will arrive in 6-10 working days.

The purchased product is safe as the shipment is tracked. In case of non-shipment, product defects, contact us.

Describe the type of problem and we will contact you immediately. We will resend the product to you. If you are not satisfied we will refund you everything.

Our policy lasts 30 days. If 30 days have passed since your item was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when purchased. It must also be in the original packaging.

All personalized products are exempt from returns.

To complete your return, we require a receipt or proof of purchase. Please contact us before sending the product back. Shipping is at the customer's expense.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also notify you when your refund is approved or rejected. If approved, your refund will be processed in an average of 3/4 working days.

If you are not satisfied with your product, contact us. We will send you an email with all the necessary information and we will refund you everything.

If you have a problem or need assistance, do not hesitate to contact us. Our customer service is active 24/7.

We will reply as soon as possible. You can fill out the "contact us" form that you will find on our main menu or via our messaging.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this to show you ads on other websites more relevant to your interests and for other reasons set out in our privacy policy.

Sharing personal information for targeted advertising based on your interaction across different websites may be considered “selling,” “sharing,” or “targeted advertising” under some United States privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you wish to exercise this right to opt-out, please follow the instructions below.

If you visit our website using the Global Privacy Control opt-out preference enabled, depending on where you are located, we will treat this as a request to opt-out of activities that may be considered a "sale" or "sharing" of data personal. information or other uses that may be considered targeted advertising for the device and browser used to visit our website.

The purpose of processing personal data is to enable you to use the functionality of our online shop called "newsletter", which consists of sending the so-called e-mail address. commercial information. At this stage, we will only need your email address.

After providing the personal data requested on our website Habicasa.it, you agree to the processing of your personal data and to receive commercial information. The same legal basis for the processing of personal data will be Art. 6 paragraph 1 let. a) GDPR (consent expressed by an explicit confirmation action, by registering on the site).

The provisions of the law of 18 July 2002 on the provision of electronic services, in force from 04/05/2019, require that consent to receive commercial information (including as part of a newsletter) meets the requirements established in the Regulation of the European Parliament and of the Council 2016/679 (GDPR).

This means that by entering your email address and subscribing to our website, you agree to the processing of your personal data, so we will be able to send you commercial information as part of the newsletter service. Your consent is not a written statement (traditional consent) and takes the form of an explicit confirmation action.

Remember that you always have the right to withdraw the consent given for data processing (without prejudice to the lawfulness of the processing that was carried out on the basis of the consent before its withdrawal).

We will retain your data until you unsubscribe from the newsletter service. Unsubscribing from the service - thus revoking the consent given - is possible by clicking on the "Unsubscribe" link to the "newsletter" found at the end of each commercial message we send or by using the contact form.

The provision of personal data at this stage is optional, but failure to provide it could prevent the provision of the newsletter. This will make it impossible to receive information as part of the newsletter service.

After 24/48 hours an email will be sent with the package tracking number.